Account manager (m / f / n)

Account Manager (m / f / n)

Your tasks

You ensure a key role as frontline to professional, communal and institutional customers You manage the “Serviceline Pro” customer contact channels You answer all invoice related questions to customers and coordinate with the Billing team You contact customers and interact with D&C team in case of payment issues You proactively sell products to clients in the attributed client portfolio You manage all general customer movements and changes You ensure daily management of the general customer portfolio and maintain existing customer base in a competitive market by excellent customer service You perform sale activities such as promoting products and services, proposing appropriate tariffs, presenting offers and preparing reports You guarantee data consistency in the respective internal and external CRM and Billing tools to allow adequate reporting

Your profile

You hold a general secondary school diploma You are customer focused and have good negotiation skills You have a first experience in a similar position An experience in the energy sector will be considered as a strong asset You are result-oriented, and you have an analytical mindset Team player with excellent interpersonal skills and a high degree of self-motivation and flexibility Good verbal and written communication skills in English, German, French and Luxembourgish

What we offer

The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region A multicultural and international working environment that encourages diversity and inclusion A competitive salary with many additional benefits (e.g.

pension plan, additional health insurance, meal vouchers, free parking, company restaurant, etc.) Continuous learning and development career path adapted to the needs of each employee Hybrid working mode with the possibility to work from home and 34 days off per year

For external applications, a recent copy of the police record will be requested if you are invited for an interview.

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