Customers Service & Complaints Officer – German Speaker
As a Customer Service & Complaints Officer, you play a key role in delivering an excellent customer experience across the customer journey. You support daily credit card back-office operations, handle customer requests and complaints, and engage with customers across various communication channels. Working closely with different teams, you contribute to efficient operations while helping to improve processes and service quality. This role offers valuable insight into how a modern European bank operates behind the scenes and provides hands-on responsibility from day one.
About the job
About you
About Advanzia
Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.
At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.
Customers Service & Complaints Officer – German Speaker • Munsbach, Luxembourg
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