Nsi - experienced service desk agent speaking lu / fr / de / en

To reinforce our teams, we are looking for an experienced Service Desk agent speaking Luxembourgish, French, English, and German.

Your main responsibilities

Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice

Involvement in customer projects will also be expected

More specifically, the following tasks will need to be performed :

Support on network infrastructure

Call handling, tracking, dispatching, and escalation

Monitoring critical systems

Participation to infrastructure improvement projects

Your profile

You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like :  Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, Share Point...

Fluent in French, English, German and Luxembourgish

Open-mindedness and readiness to work in a multicultural environment

Strong team spirit and customer orientation

Very important : given the 24 / 7 service provided to customers, availability to work nights and weekends is required

ITIL certification would be a valuable asset

If at the end of the recruitment process your application is successful, you will be asked for a criminal record.

What is offered