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Customer Success Services Sales Representative

Customer Success Services Sales Representative

OracleCAPELLEN, Luxembourg
30+ days ago
Job description

The CSS Services Sales Representative sells mission critical services from a broad IT-services portfolio across the entire Oracle product stack based on annual managed services contracts, fixed scope services packages and project specific T&M engagements of our Advanced Engineers.

CSS services are typically requested by large and mid-sized Oracle customers that require the utmost attention to real mission critical applications and processes. CSS is a dedicated business unit with more than employees worldwide.

The job requires ambitious, results-oriented sales professionals who possess exceptional New Business Hunter sales capabilities combined with excellent communications skills and an outgoing, open-minded personality. We are seeking exceptionally talented Sales Professionals to join the fast-growing Customer Success Services business in the Belux.

Primary job duty is to sell Advanced Customer Services offerings into a territory of named accounts. Mainly through direct customer visits and interactions, periodically supported by campaign activities. Develop solution proposals encompassing all aspects of the customer’s services and product lifecycle. Participate in the development, presentation and sales of a value proposition. Negotiate pricing and contractual agreement to close the sale.

SCOPE

  • Reports to CSS Sales Director Benelux
  • Manages an assigned batch of named accounts
  • Acquires new services business
  • Leads the CSS Sales activities of virtual teams
  • As a member of the CSS Sales Team works closely with supporting functions like Presales, Bus. Development, Telesales, Customer Success Management and Service Delivery
  • Works closely with cross LOB Product Sales teams across all related product areas
  • Works on existing customers and green-field new business opportunities
  • Works with appropriate Oracle Partners, . resellers, SI's, ISV's, technology partners and alliances as needed
  • Supports Oracle’s senior management to drive the CSS business in the market
  • Works towards an allocated CSS Sales Booking target

RESPONSIBILITIES

  • Winning new CSS revenue in line with targets.
  • Developing a strategy and CSS sales plan to address the designated accounts
  • Driving the implementation of CSS demand generation, sales and marketing campaigns.
  • Identifying and developing business opportunities in targeted accounts
  • Generating, maturing and following up on leads.
  • Identifying and working with the appropriate people in Oracle and the Customer.
  • Developing, extending and maintaining relationships with the appropriate staff
  • Facilitating and nurturing management relationships to generate active sponsorship for Oracle.
  • Working both independently and with Oracle’s sales forces (Telesales, Premier Support Sales, Oracle Application, Technology, Cloud and Hardware sales) and key Partners to build pipeline and achieve sales quota.
  • Creating compelling personalized CSS propositions for targeted prospects / customers.
  • Becoming an expert in CSS Services, ensuring the team is seen as role models and advisors within Oracle
  • Providing accurate and timely sales forecasts and other information
  • Working with and influencing the activities of designated Partners if required
  • Maintaining an understanding of Oracle's strategic direction and interpreting its relevance to the customer’s businesses

    • Career Level - IC4

  • A professional with a technical background (IT, Computer Science) or with an economical background, with a good technical understanding (IT, Computer Science)
  • Team player with strong interpersonal communication skills
  • Enthusiastic and outgoing personality
  • Is self-motivated and maintains high levels of energy
  • Has an ambitious winner personality
  • Has a proven track record of new business and new customer acquisition
  • Has 3 years of direct Sales experience in IT sector products or services
  • Has a good ratio of result-to-target over the past 3 years
  • Ideally knows Oracle products and services
  • Must be fluent in Dutch / French and English
  • Has strong presentation, organization, co-ordination and negotiation skills
  • Has good business acumen
  • Works with setting priorities and creation of sales related business plans
  • Easily adapts to changes and to cultural differences
  • Familiar with the culture of a US Company and following its Business Ethics and Conducts
  • Is willing to travel

    • Career Level - IC4

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    Sales Representative • CAPELLEN, Luxembourg