Application Support Analyst

Job Description

We are looking for an Application Support Analyst to join a dynamic team of 6 people supporting mission-critical applications for our client.

• Provide functional and technical support for front-office and private banking applications
• Handle Level 2 / 2.5 incident analysis, including non-standard production issues
• Liaise with development and infrastructure teams to coordinate issue resolution and deployments
• Manage application releases and patching, including early morning production go-lives
• Participate in a rotation-based shift (between 7 : 30 AM and 6 : 30 PM)
• Be available for monthly Saturday patching (on rotation) and occasional weekend go-lives
• Ensure documentation of recurring issues and knowledge sharing with the team

Technical environment :

SQL, Linux, SSH scripting, Docker

Knowledge of ITIL processes is a plus

Qualifications

Additional Information

We offer  a generous employee benefits package that includes :

People are the cornerstone of our success. That’s why we aspire to be bolder together. Our goal is to build high-functioning teams and healthy team environments that inspire and help each other to deliver excellence for each of our customers.

Sopra Steria is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, ancestry, nationality, color, family or medical leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, gender (including pregnancy), sexual orientation or any other characteristic protected by applicable local laws, regulations and ordinances. We foster a work environment that is inclusive and respectful of all differences.