Strategic Account Manager- HP Indigo Press Owners

Primary Responsibilities

• Develop and implement strategic and tactical plans aligned with customers’ and Michelman’s business strategy to deliver growth in targeted areas and strengthen the base business.
• Accountable to deliver new HP Indigo page growth : focus on new business development by proactively bringing new application opportunities to the account; work with Michelman’s business applications and development team to commercialize these opportunities.
• Build and establish relationships with key customer contacts throughout regions and functional spaces from the C-Suite to production facilities
• Establish a Global Key Account contact calendar to engage all functions / hierarchies / contacts of both Michelman and customer organizations
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all external and internal stakeholders
• Extract the voice of customers to understand the unmet needs of key accounts and the industries they serve. Define the problem statement(s) well and work to create product(s) that will meet the future demands of the Key Account and associated markets.
• Coordinate the quarterly review of the Global Key Account strategy with regional Account Managers, highlighting current and ongoing projects / programs, and challenges, and addressing variances or highlighted successes.
• Present and review Global Key Account strategy and dashboard internally (e.g. HP Indigo leadership team, PPLT) and externally (e.g. HP Indigo executives). Regularly share updates pertaining to the Global Key Account with Global Business VP, HP Indigo.
• Manage and coordinate Global Key Account contracts, pricing, and conditions in accordance with Sales, Marketing, and Leadership guidelines and distribution agreements.
• Pro-actively secure multi-year contracts with the global accounts
• Perform standard account management practices to understand customer needs, requirements, and potential sales opportunities.
• Utilize internal tools (SFDC, TM1, UltiPro, etc.) to streamline customer account information and to prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Be Michelman's constant and consistent face to the customer during successes and challenges. Collaborate with our distribution network to resolve any issues and problems faced by customers and manage supply chain challenges, and complaints, to maintain trust and continuity
• Travel to each region as needed to maintain regional alignment within Michelman.

Critical Competencies, Knowledge, Skills, and Abilities

Education and Experience

Other