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Job in Germany : Customer Support Specialist (m / w / d)
InNuce Solutions GmbHluxembourgIl y a plus de 30 jours
Description de posteYou identify and resolve problems that may arise while using our software. This includes both technical difficulties and application issues to ensure that our customers can work smoothly. When connecting new customers, you ensure that they have a smooth introduction to our systems. This also includes training sessions in which the functions and options of our software are explained to new users in order to optimize their onboarding. You create comprehensive documentation that describes in detail both the use of our software and how to fix bugs. You create bug tickets to systematically record technical problems and track their resolution. You will carry out systematic software tests to ensure the functionality and user-friendliness of our applications. This enables us to identify potential errors at an early stage and ensure the quality of our software before it is released. User and service-oriented Experience in IT customer service Solution-oriented and software-savvy Experience in fleet management or ticket systems an advantage Very good communication skills Business fluent German and solid English skills Performance-related salary, according to experience & qualification Flexible working hours, flexitime and home office 30 vacation days, plus Christmas and New Year's Eve off Allowance for the Deutschlandticket, subsidized company pension scheme, JobRad Extensive further training opportunities Family-friendly company
Customer Support Specialist (m / f / d)
Apply now and join us in shaping the mobility of tomorrow.
We are looking for full-time or part-time support for our Customer Support team.
Welcome to InNuce Solutions
InNuce Solutions GmbH, based in Hamburg-Ottensen since 2004, develops and supports innovative solutions for fleet operations and fleet management. In recent years, we have established ourselves as one of the leading providers of professional fleet software.
Our cloud-based SaaS platform offers our customers the opportunity to manage their fleet efficiently and sustainably. It enables flexible adaptation to changing mobility requirements and supports companies in optimally managing their resources.
As a subsidiary of DKV-Mobility, we are proud to be actively shaping the future of the transportation and mobility sector in Europe. Together with our customers, we develop customized solutions that meet the challenges of modern mobility.
Your tasks
Answering customer inquiries
- You answer our customers' queries accurately and provide helpful information. You will work closely with the Customer Support team and Development.
Solving user problems
New customer onboarding and training
Creation of documentation and bug tickets
Carrying out software tests
Your qualifications
We offer
Send us your application documents by e-mail to jobs@innuce-solutions.de
InNuce Solutions GmbH
Mr. Arne Tauchmann
Borselstrasse 26
22765 Hamburg-Ottensen
www.innuce-solutions.de
We look forward to your application!
For reasons of readability alone, we do not differentiate between the genders in our texts. We always refer to all genders.
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