Finance Manager, Customer Service Finance

Business partnership is at the core of this finance position. The Finance Manager will primarily work on planning and reporting financials, driving process improvements through preparing and presenting key management information dashboards and enabling decision making for the senior stakeholders within the CS team for certain regions. The role needs to work independently with cross vertical teams and senior stakeholders to build and agree on mechanisms to report and track performance to goals. The successful candidate will have the challenges and rewards of working in a fast-growing organization and an international environment which offers high visibility.

Key job responsibilities

• Manage the financial planning and analysis (OPs / quarterly guidance) effort and forecast relevant metrics, while idetifying risks and opportunities.
• Estimate project returns and standardize calculation methodology for all Defect elimination projects for relevant stores.
• Standardize processes for store level financial reporting and liaison with Forecasting teams for accurate planning
• Track and hold team's accountable to planned / OP2 commitments for Defect Elimination goals.
• Contribute to Cost to Serve by providing visibility on financial performance and driving improvements to the P&L with Retail teams.
• Drive process improvements, cost savings, and support new business initiatives.
• Lead with limited supervision with good upward and downward communication skills.

About the team

This CS Finance team focuses on partnering with the business to reduce defects for Amazon customers. The team works on standardizing and creating synergies in processes, and holds the business accountable to the commitment made towards reducing customer defects and pain points.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS