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AI-Driven IT Service & SLA Manager

AI-Driven IT Service & SLA Manager

Enovos Luxembourg SAEsch-sur-Alzette
Il y a 18 jours
Description de poste

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Société

Enovos Luxembourg SA

Lieu(x)

Esch-sur-Alzette Postulez maintenant $( document ).ready(function() { if ( $(".offer-content").find('p : last').find('a : last').attr("href").startsWith("https : / / www.eurojob-consulting.com") ) { $(".apply-button").attr("href",$(".offer-content ul li a : first").attr("href")); } else { $(".apply-button").attr("href",$(".offer-content p : last").find('a : last').attr("href")); } }); Sauvegarder CDI Énergie

Cadre

IT / Informatique

Publiée depuis plus de 4 semaines AI-Driven IT Service & SLA Manager (m / f / n), Esch-sur-Alzette

Mission

  • You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
  • You provide recommendations for data insights and optimal tool selection
  • You coordinate with stakeholders to deliver successful outcomes on internal and external projects
  • You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
  • You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
  • You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
  • You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
  • You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Profile

  • You hold a university degree in IT, Computer Science or equivalent
  • You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring
  • You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes
  • You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery
  • You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively
  • You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements
  • You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details
  • You are a team player with excellent interpersonal and communication skills
  • You show a high level of engagement and initiative
  • Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage.
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