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AI-Driven IT Service & SLA Manager

Enovos Luxembourg SAEsch-sur-Alzette

Il y a 19 jours

Description de poste

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Société

Enovos Luxembourg SA

Lieu(x)

Esch-sur-Alzette Postulez maintenant $( document ).ready(function() { if ( $(".offer-content").find('p : last').find('a : last').attr("href").startsWith("https : / / www.eurojob-consulting.com") ) { $(".apply-button").attr("href",$(".offer-content ul li a : first").attr("href")); } else { $(".apply-button").attr("href",$(".offer-content p : last").find('a : last').attr("href")); } }); Sauvegarder CDI Énergie

Cadre

IT / Informatique

Publiée depuis plus de 4 semaines AI-Driven IT Service & SLA Manager (m / f / n), Esch-sur-Alzette

Mission

You design and develop data solutions aligned with business requirements and actively contribute to initiatives, product development and data analysis projects
You provide recommendations for data insights and optimal tool selection
You coordinate with stakeholders to deliver successful outcomes on internal and external projects
You monitor and optimize costs, meet deadlines, ensure data compliance and adhere to governance and security standards
You ensure SLA adherence, optimize IT support processes and drive continuous service improvements
You configure and enhance AI Assistant workflows to automate recurring IT tasks and improve service efficiency
You leverage tools like Tableau or Power BI to analyse service data and enhance IT performance
You drive innovation by staying up to date on evolving tools and methodologies and foster a data-driven culture within the organization

Profile

You hold a university degree in IT, Computer Science or equivalent

You have a solid understanding of IT service management practices (ITIL), including incident and problem management, service request handling, and SLA monitoring

You have hands-on experience configuring AI-driven systems or chatbots to automate IT support processes

You are skilled in integrating systems using APIs and automation tools to streamline workflows and enhance service delivery

You have a strong problem-solving mindset, with the ability to identify inefficiencies, propose innovative solutions, and resolve technical issues effectively

You are proficient in data analysis tools like Tableau or Power BI and can turn data into actionable insights to support service improvements

You have analytical skills, a talent for dealing with processes and numbers and a keen eye for details

You are a team player with excellent interpersonal and communication skills

You show a high level of engagement and initiative

Excellent verbal and written communication skills in English. A good knowledge of French and German will be considered as an advantage.

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