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CDD / KYC Customer Onboarding Operation Manager
WorldFirstOperations Luxembourg, LuxembourgIl y a plus de 30 jours
Description de posteHave a great sense of responsibility and take ownership for your work Working knowledge of KYC & CDD especially of the EEA region regarding regulations and processes Great communication skills with a strong team spirit, not afraid to step out of your comfort zone Demonstrable analytical and critical mindset with strong problem solving skills, excellent attention to detail Proactive, organised and highly efficient - able to work independently through periods of high volumes Ability to balance commercial drivers and risk management Excellent written and verbal communication skills High responsiveness, collaboration & team orientated ethics Positive, flexible, and keen to continue learning and improving Have a natural tendency to be curious and think outside of the box Fluent English & Chinese, global working experience is preferred.
Description
Position at Ant Group Responsible for Europe merchant / partners seamless onboarding supporting the lines of business : Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do :
- Work closely with stakeholders of Risk Management & AML / Compliance for on-going KYC / CDD quality monitoring & improvement programs
- Work closely with BD and customers to complete thorough CDD & KYC / KYB reviews to seamlessly onboard business customers
- Be the first point of contact to business customers for every onboarding related matter and closely work with risk team to resolve any questions or issues from the customers
- Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the customers and lead the product and process optimization
- Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices
- Verify KYC / KYB documents per the standard policy and process (such as registration certificate, ownership structures, and UBO information
- Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
- Ensure that KYC / KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
- Accurately record information in systems and raise any anomalies or errors
- Liaison x-functional teams and provide active customer onboarding updates / reports to regional stakeholders
- Establish and maintain effective relationships within the team and relevant stakeholders
- Communicate with clients via phone, email - where needed - to facilitate a positive customer onboarding experience
What we’re looking for :
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Manager • Operations Luxembourg, Luxembourg