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CDD / KYC Customer Onboarding Operation Manager

CDD / KYC Customer Onboarding Operation Manager

WorldFirstOperations Luxembourg, Luxembourg
Il y a plus de 30 jours
Description de poste

Description

Position at Ant Group Responsible for Europe merchant / partners seamless onboarding supporting the lines of business : Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do :

  • Work closely with stakeholders of Risk Management & AML / Compliance for on-going KYC / CDD quality monitoring & improvement programs
  • Work closely with BD and customers to complete thorough CDD & KYC / KYB reviews to seamlessly onboard business customers
  • Be the first point of contact to business customers for every onboarding related matter and closely work with risk team to resolve any questions or issues from the customers
  • Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the customers and lead the product and process optimization
  • Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices
  • Verify KYC / KYB documents per the standard policy and process (such as registration certificate, ownership structures, and UBO information
  • Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
  • Ensure that KYC / KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
  • Accurately record information in systems and raise any anomalies or errors
  • Liaison x-functional teams and provide active customer onboarding updates / reports to regional stakeholders
  • Establish and maintain effective relationships within the team and relevant stakeholders
  • Communicate with clients via phone, email - where needed - to facilitate a positive customer onboarding experience

What we’re looking for :

  • Have a great sense of responsibility and take ownership for your work
  • Working knowledge of KYC & CDD especially of the EEA region regarding regulations and processes
  • Great communication skills with a strong team spirit, not afraid to step out of your comfort zone
  • Demonstrable analytical and critical mindset with strong problem solving skills, excellent attention to detail
  • Proactive, organised and highly efficient - able to work independently through periods of high volumes
  • Ability to balance commercial drivers and risk management
  • Excellent written and verbal communication skills
  • High responsiveness, collaboration & team orientated ethics
  • Positive, flexible, and keen to continue learning and improving
  • Have a natural tendency to be curious and think outside of the box
  • Fluent English & Chinese, global working experience is preferred.
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