Description
Position at Ant Group Responsible for Europe merchant / partners seamless onboarding supporting the lines of business : Antom (a leading provider of payment processing services to merchants worldwide via one-stop digital payment solutions) & Alipay+ (a suite of cross-border digital payment and digitalization technology solutions connecting global brands with mobile-savvy consumers worldwide) What you’ll do :
- Work closely with stakeholders of Risk Management & AML / Compliance for on-going KYC / CDD quality monitoring & improvement programs
- Work closely with BD and customers to complete thorough CDD & KYC / KYB reviews to seamlessly onboard business customers
- Be the first point of contact to business customers for every onboarding related matter and closely work with risk team to resolve any questions or issues from the customers
- Be an internal product advocate, track product processes and contribute to the platform feedback and issues you get back from the customers and lead the product and process optimization
- Manage workload productively within agreed SLAs, adhere to approved policies and maintain best practices
- Verify KYC / KYB documents per the standard policy and process (such as registration certificate, ownership structures, and UBO information
- Conduct clear and consistent periodic account reviews of existing client’s information for ongoing KYC purposes
- Ensure that KYC / KYB and CDD quality standards and controls are always observed, support a culture of continuous improvement
- Accurately record information in systems and raise any anomalies or errors
- Liaison x-functional teams and provide active customer onboarding updates / reports to regional stakeholders
- Establish and maintain effective relationships within the team and relevant stakeholders
- Communicate with clients via phone, email - where needed - to facilitate a positive customer onboarding experience
What we’re looking for :
Have a great sense of responsibility and take ownership for your workWorking knowledge of KYC & CDD especially of the EEA region regarding regulations and processesGreat communication skills with a strong team spirit, not afraid to step out of your comfort zoneDemonstrable analytical and critical mindset with strong problem solving skills, excellent attention to detailProactive, organised and highly efficient - able to work independently through periods of high volumesAbility to balance commercial drivers and risk managementExcellent written and verbal communication skillsHigh responsiveness, collaboration & team orientated ethicsPositive, flexible, and keen to continue learning and improvingHave a natural tendency to be curious and think outside of the boxFluent English & Chinese, global working experience is preferred.