IT Systems & Operations Specialist

Hydrosat is a data analytics and satellite Earth observation company leveraging thermal infrared and multi-spectral data to deliver insights into crop health, drought and wildfire risk, industrial activity, and defense situational awareness for government and commercial customers.

We are seeking an IT Systems & Operations Specialist, based in Luxembourg, to support our globally distributed team and help manage the systems that power our operations. This individual will play a key role in enabling a productive, stable, and well-supported remote workforce by maintaining endpoint systems, automating onboarding workflows, managing collaboration tools, and providing responsive IT support across multiple platforms and time zones.

This is a hands-on, generalist IT role ideal for someone who enjoys troubleshooting, improving internal tooling, and contributing to a secure, seamless user experience in a fast-paced, remote-first environment.

• Provide first-line IT support to employees across the organization, ensuring timely resolution of hardware, software, and access-related issues.
• Manage user lifecycle operations via Rippling, including onboarding, offboarding, and changes across tools like Slack, Microsoft 365 (Outlook, Teams, SharePoint), JIRA, and other SaaS platforms.
• Maintain and support a diverse device fleet including Windows, macOS, and Linux laptops, ensuring consistent patching, performance, and access management.
• Coordinate remote support sessions, device provisioning, and technical troubleshooting for globally distributed team members.
• Maintain visibility into endpoint health and ensure device hygiene using SentinelOne and other administrative tools.
• Assist with integration and administration of enterprise collaboration and productivity platforms such as Slack, Teams, Zoom, and Google Workspace (as applicable).
• Manage asset inventory, license tracking, and IT documentation to support internal controls and system audits.
• Support internal process improvements for IT workflows, including scripting and light automation where applicable.
• Collaborate cross-functionally with operations, engineering, and security teams to ensure alignment with Hydrosat’s technology policies and compliance goals (e.g., NIST 800-171).

Requirements

Nice to Have

Benefits