3P Quality Manager, EU 3P Quality, EU 3P Quality

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver customer orders. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and as cost effectively as possible. Amazon is seeking an exceptional Program Manager who will be part of a start-up group that’s defining and building new products and service capabilities supporting Amazon’s current and future delivery initiatives. Come join the team and help us make history!

As 3P Quality Manager, you will be responsible for managing significant operational processes across our European 3P operations. You will be implementing standardized process and quality improvement across our 3P carriers. To be successful in this position, you need to be comfortable driving operational projects in a high pressure and often ambiguous work environment and interfacing with various functional teams and individuals at all levels of the organization. This role will include a mix of operational projects and short term tactical tasks. The ideal candidate has a broad skill set including excellent business judgment, deep curiosity about how things work, strong written and oral communication skills and a passion for creating effective processes and mechanisms that scale.

Location is relatively flexible on this role and it could also be based in Germany, Italy Spain, or Luxembourg.

Key job responsibilities

Key responsibilities include :

• Deliver a comprehensive analytics capability to forensically investigate our processes, operations and technical systems, providing detailed, data-driven insight to shape our program and operational decisions
• Working with carrier operations stakeholders to evaluate and support business decisions in an ambiguous environment
• Designing program mechanisms to reduce bottlenecks, improve communication, identify risks, and gather feedback from a wide range of worldwide stakeholders
• Develop regular program communication, including timelines, status updates, and performance reviews
• Proactively build and manage relationships with key internal and external stakeholders across a range of businesses

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS