Talent.com
Cette offre d'emploi n'est pas disponible dans votre pays.
Customer Experience Specialist (f / m / d)

Customer Experience Specialist (f / m / d)

DennemeyerLuxemburg
Il y a 4 jours
Description de poste

Team spirit and initiative are your most prominent strengths, and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment? Apply now!

Your Responsibilities

  • Implementation of the Omnichannel contact center solution across multiple Business Units and regions, ensuring alignment with business needs and delivering a high-quality user experience
  • Lead and manage the global Voice of the Customer (VoC) program, deploying consistent feedback mechanisms across all business lines and regions to gain data-backed insights into customer needs and satisfaction by service and product
  • Translate business needs into technical specifications while maintaining a global view, coordinating with external vendors and internal stakeholders to ensure successful delivery
  • Drive closed-loop feedback processes, ensuring coordinated follow-up actions across teams and regions to improve satisfaction and loyalty, while connecting insights to tangible outcomes
  • Perform contact center system configurations and testing, validating that the tool functions as intended and aligns with customer experience and operational needs
  • Train and support teams across the organization, including post-launch support and enhancement collection throughout the company
  • Translate customer feedback and behavioral data into actionable insights, helping internal teams understand the story behind the numbers and prioritize customer-centric improvements

Your Profile

  • Bachelor's or Master's degree and at least 2 years of experience in a similar position
  • Proven project management experience leading enterprise technology rollouts in global organizations, with the ability to manage multiple stakeholders and competing priorities - balancing attention to detail with a clear focus on strategic goals
  • Deep understanding of contact center technologies, CRM systems, and VoC tools, including their interdependencies and impact on customer experience. Experience of Talkdesk would be considered an asset
  • Hands-on and analytical, experienced in tool configuration, testing, and using multiple data sources to analyze customer behavior and feedback data
  • Expert in VoC program design and execution, especially in B2B contexts, with skills in both quantitative and qualitative research methods
  • Excellent communicator and storyteller, able to translate business needs into technical specifications and data into narratives that drive stakeholder alignment and action
  • Join and grow with us!

  • Develop and customize your long-time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
  • Celebrate success together as one team at our various corporate events
  • Attend a tailor-made onboarding program as well as individual training & development opportunities
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment
  • Créer une alerte emploi pour cette recherche

    Customer Specialist • Luxemburg