Head of Retail & Business Development

lux-Airport - Société de l’Aéroport de Luxembourg SA

Your next professional destination

Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

Providing a safe, high-performance infrastructure for the air transport of passengers and goods

Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

Our job opportunity

Today, we are currently recruiting a

Head of Retail & Business Development.

Your responsibilities

• Your daily tasks

Team leadership

Recruiting, organising, training and developing a high-performance team to drive business growth

Budget management

Preparing and managing the department's budget, ensuring financial targets are met and optimising resource allocation

Commercial operations and retail

Organising, supervising and developing retail and catering activities, while working with external partners to enrich and diversify the commercial offering

Ensuring smooth cooperation with external partners to coordinate and improve retail operations

Customer experience and business analysis

Preparing and managing detailed reports provided by business partners, and using data analysis to make decisions

Analysing customer behaviour and data to identify opportunities for product and service development, improve customer satisfaction and enhance retail performance

Airline development and marketing

Working closely with airline partners to help them develop and diversify their services, while ensuring that these initiatives are aligned with their business objectives and the company's strategic priorities (promoting partnerships, developing new routes and optimising existing services to increase passenger volumes and freight traffic).

Project initiation and cross-functional collaboration

Leading initiatives and participating in major cross-functional projects with a strong commitment to the airport's environmental policy, ensuring that airline development and commercial strategies are aligned with sustainable practices, including the reduction of carbon emissions and the promotion of environmentally responsible operations.

Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

Participating in the integration of new employees

Participating in waste sorting and energy saving through responsible behavior

The required profile

Studies / training

Master's degree or relevant experience in a similar position

Experience

10 years' proven experience in sales, with proven experience in a leadership role in retail or business development

Skills and knowledge required

Mandatory :

Microsoft Office suite

Nice-to-have :

Knowledge of project management tools is an advantage

Mandatory :

French : fluent spoken and written (C1 minimum)

English : fluent spoken and written (C1 minimum)

Strong analytical skills, with an ability to use data to drive business strategies

Experience of managing budgets, teams and cross-functional projects

Ability to build relationships with internal teams and external partners to drive growth and innovation

Excellent written and verbal communication skills

Experience in the airline industry or airport retail sector would be an asset

Valid permanent B driving licence

Our offer

A compensation based on a salary scale, plus fringe benefits

A chance to work for a prestigious, stable and growing Luxembourg company with an international dimension.

Note regarding the recruitment process

The whole application process is managed by Skeeled.

Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.