Cronos Europa - IT Process Manager

Tasks Ensure that KPIs are reported and their targets met. Identify areas of improvement. Update process and procedure policies. Stay up to date with the latest technology and improvement strategies. Enforce the vision, strategy and mission of the consortium as a member of the management Problem manager Coordinates the activities related to problems and ensure end-to-end handling of problems and to guarantee the complete adherence to the Problem Management process Drive the Root Cause Analysis with Problem Analyst Liaise with Problem Analyst to ensure problems are being worked on according to their priority and problem records updated accordingly Ensure that trend analysis of incidents and events is performed and proactive Problem Management is executed including creation of problem records and actions Knowledge manager Inventory of existing data on different platforms, sort, centralize and update on a common platform. Ensure that information is accessible and reliable. Coordinate creation and review of documentation activities (standard operating procedures, processes, service design packages, service catalogue...) Conduct a periodic analysis of knowledge use to improve efficiency. Ensure with all Knowledge Owners that correct procedures are followed for creating, updating, reviewing, authorizing, communicating and distributing of knowledge Configuration Manager Ensure the CMDB is kept up-to-date with assets and components needed to supply the IT services Plan, identify, control, account and verify configurations items and their relationships Ensures that CIS are uniquely identified with naming conventions.

Ensures that staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates Coordinate interfaces with other processes (release, change, knowledge) inside and outside Operations' units Provide status reports and audits according to Transition management needs Document all tasks supporting the process Profile Mandatory : Good overview of IT infrastructure components ITIL Foundation V3 / V4 Proficient in English / French Optional : Wiki confluence Jira Microsoft SharePoint ServiceNow