Customer Service German Speaker w / Relocation package

Job Title :  Customer Support German Speaker with Relocation Package

Department :  Sales

Company :  Leading Technology Company

Location :   Portugal or Porto

Contract Type :  CDD 6 months (with possibility of renewal)

Work Model :  On-site

Work Schedule

Shifts :  Monday to Friday, including bank holidays, between 08 : 00 and 20 : 00 (rotational shifts)

Saturday + Sunday : 8 : 00-17 : 00 (Rotational Shifts)

Days Off :  2 days off per week

Salary & Compensation

Welcome Bonus : 3000 euro

Base Salary :  1,100 euro per 14 months

Performance Bonus :  135 euro per 12 months

Complexity Bonus : 120 euro per 11 months

Position Bonus (Braga only) :  20 euro per 12 months

Allowances & Benefits

Meal Allowance :  7.23 per working day

Transport Allowance :  20 per month

Health Insurance :  Coverage starts from Day 1 (monthly contribution required), free after 6 months

Relocation Support :  Provided for eligible candidates relocating within Portugal

Your Role

As a  Sales Support Specialist , you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels : phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in  German  and  English  (spoken and written)

Experience in customer service or sales support (preferred)

Tech-savvy and comfortable with troubleshooting digital tools

Skilled in communication and multitasking

Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team apply now and grow your career with us!