CRM functional analyst

Eltrona is the historic cable television provider in Luxembourg. The company is 100% owned by the Belgian cable company Telenet (a subsidiary of Liberty Global). Eltrona operates a hybrid fiber-coaxial network that can deliver ultra-high-speed internet to more than 80% of households and businesses in Luxembourg.

The company’s mission is to become the leading alternative internet service provider, significantly increase its market share, and transform into a high-performing telecommunications company.

It is in this context that we are looking for a Full time Functional analyst to reinforce the IT Applications team of Eltrona, with a background in CRM, BSS / OSS or ERP applications.

You will be the functional expert for both ongoing business improvements as well as for larger project implementation and define, together with the business teams, the specifications for implementation, configuration, customizations, and enhancements of our IT stack applications.

Additionally, you will have functional oversight for configuration and maintenance of our IT stack applications and manage application support towards the business teams.

Role Overview

• Leading and coordinating the implementation of software in areas such as customer management, billing, provisioning, purchasing, sales, and logistics.,.
• Analysing business processes, identifying areas for optimization, and implementing improvements.
• Contributing and facilitating documentation and training activities to ensure smooth client adoption of the concerned IT applications.
• Acting as the primary point of contact for clients during for the concerned IT applications, both in in-life management, continuous improvements, as well as (migration) projects.
• Contribute to supporting project related testing to ensure the highest standards of delivery.

As a Functional analyst, your responsibilities will include :

party vendors

Qualifications

What we offer