CTG IT Solutions - Service Manager

CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Manager to strengthen our team within a prestigious European Institution. Your missions You help on subjects such as service definition, follow-up of managed service, and overall service coordination You ensure user satisfaction by implementing necessary communication with the client and end users You are in charge of the capacity management Youassist technical meetings and make the follow up with the service provider You help technical teams to reach their targets You plan, execute and deliver support projects You elaborate the resource planning, follow-up of staff activities You evaluate risk and provide problem analysis You create reports Your profile You have minimum 6 years of professional experience in a similar position You hold at least a Bachelor's degree in IT or a related field You have a fluent level in French and English You are certified in ITIL 4 You are processes oriented You have solid documentation skills You are pro-active, stress resistant, and have great communication skills (writing & speaking) You are rigorous with excellent analytical and organizational skills Our offer An attractive salary package with or without a company car 5 additional vacation days each year A dedicated training program with personal development plans Extra-legal advantages (IT material, banks, ...) Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ... If you like multicultural teams and want to join a company with open communication, then apply right now! Please note that a criminal record will be asked for this position.