Spring Professional Luxembourg | LHH - IT Support Engineer

Responsibilities Research and identify solutions to software and infrastructure issues Diagnose and troubleshoot technical issues, including mobile and IT devices, account setup, network configuration and virtual servers configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system and infrastructure issues through to resolution, within agreed tome limits Talk clients through a series of actions, either via phone, email or chat, until you have solved the technical issue Properly escalate unresolved issues to appropriate editors support team Refer to internal log systems, database or external resources to provide accurate technical solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Profile Bachelor degree in Information Technology, Computer Science or relevant field 3+ years of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician (Level 2) Prior experience in cloud computing platforms (Azure) and modern workplace (Microsoft 365) Ability to diagnose and troubleshoot basic technical issues Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Additional certification in Microsoft solution and technologies, Azure technologies is a plus Fluent in English and French