Claims Administrator - Fixed Term Contract (f / m / d)

Your area of work :

Clearstream as premier provider of settlement & custody services needs to ensure continuous monitoring of service delivery processes and processing performance, establish, and maintain strong operational controls and co-ordinate business contingency measures to comply with laws, regulations, policies, and procedures. As a claim administrator, you will be in charge of analysing, investigating and assessing any claim or any incident originating from internal operational / system errors or external supplier errors for Clearstream Banking Luxembourg, Clearstream Banking Frankfurt, Lux CSD and Clearstream International. The unit reports to Reconciliation & Incident Mgt section in Luxembourg.

Your responsibilities :

Investigate and analyse customer claims, incidents, and prefunding requests.

Perform liability assessment in close collaboration with impacted business areas and legal, as appropriate

Define and argument claim settlement proposal (claim full / partial payment or rejection)

Identification of measures to be taken and follow up until implementation to avoid reoccurrence / mitigate risks.

Preparation of monthly reporting to management and business areas

Produce and deliver statistics of claims and incidents to the different business areas

Perform monthly reconciliation with accounting

Preparation of annual reports to the regulators

Perform oversight controls for the activities outsourced to the operational hub in Prague

Participate in discussions around existing controls, review of process, SLAs, internal procedures

Your profile :

University degree in economics, financial markets or business management is a plus

Several years experience with Clearstream products, services and business applications. Well developed understanding of business context and processes

Strong analytical skills and ability to solve complex problems autonomously

Critical mind set and good organisational skills

Excellent communication skills and ability / willingness to build network

Strong team player in an international environment

Fluency in English (verbal and written), any other language is an advantage

Why Deutsche Börse Group?

We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.

Mobility

We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.

Work environment

Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.

Health and wellbeing

We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.

Financial stability

We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.

Hybrid work

Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.

Flexible working hours

We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.

Internationality

Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.

Development

We promote individual development by offering internal development programmes, mentoring, further education and training budgets.