Transfer Agency Oversight

Your areas of responsibility :

• Performing oversight of outsourced TA services to third party TAs, ensuring all activities are in line with Luxembourg regulations
• For the quality and timeliness of TAs to ensure that they are performing to the agreed targets (SLAs and KPIs) by following regulatory obligations and are offering excellent client service to our clients
• To supervise the overall performance against targets, standards and timelines and participate in regular Service Review meetings to ensure breaches, SLA breaches and service quality issues are mediated, addressed and resolved
• Evaluations of received KPIs and produce reporting required for governing bodies to demonstrate effective oversight
• Support your reporting lines when Transfer Agency Service escalations arise, by taking ownership and ensure they are resolved timely
• Support the relationship with internal / external audit, compliance, oversight control governance and other parties
• Perform initial and ongoing due diligence

What you offer :

What we offer :

Employees at our company are encouraged to work independently, show commitment and be supportive. In return, our company acknowledges performance, supports creativity and team spirit and promotes further training. As a company with a successful name and considerable growth potential, we have much to offer : a performance-related salary, flexible working hours and a modern workplace in a conveniently-situated location. Your personal development opportunities are directly influenced by your commitment and your success.