Proximus Luxembourg - IT Operator

Tasks Monitoring of applications and infrastructure events thanks to several monitoring tools (Splunk; SCOM; Cricket) Monitoring jobs (Tool : AutoSys / Automic) in accordance with predefined procedures; Understand, analyse and dispatch alerts reported by the monitoring tools by raising incidents and escalating to relevant parties as necessary, taking remedial steps as predefined in procedures if required Execution of service requests with Jenkins, Azure DevOps, vRealize and vSphere based on predefined procedures.

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

Daily tasks / checks according to a specific schedule; Files / mails / folders restores : Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in managing tapes (inject / eject tapes in the robot); Providing first level Service Desk services after Service Desk hours and during the weekend, Public Holiday.

End of month and yearly operations (coordination and execution of jobs asked by different financial and IT teams) Create and update documentation Shifts : 07h00 to 15h30 15h00 to 23h30 23h00 to 07h30 Job skills and requirements Attention to Detail : Accuracy counts in Operator jobs.

You must be able to concentrate and be precise in your work.

Hand-eye Coordination : Precision is key in this job.

Having a steady hand is an absolute must for Operator jobs.

You are reliable, well organized, and stress resistant Understanding of production procedures and environment ITIL best practices knowledge : Change Management process, Incident Management (escalation process), Knowledge Database Management (Procedures, technical documentation), Configuration Management Database If at the end of the process your application is successful, you will be asked for a criminal record.