Trainer and Provider of Accounting and Management Software (SMEs & Fiduciary Companies)

We are hiring a Trainer and Service Provider for accounting and management software (SMEs & trust companies)

Location : You will be required to work from our office in Windhof at least 2 days per week.

Challenges : Adapting to clients, accommodating specific requests, collaborating with different teams, training individuals with diverse backgrounds, and continuously upskilling.

Languages : Fluent French and a very good knowledge of English (knowledge of Dutch is also a plus).

Give your career a new lease of life : a meaningful mission awaits you, ready to unlock your full potential.

At IBGraf, we firmly believe that technology only makes sense when it is understood and mastered. If you are passionate about customer support and want to play a key role in the digital transformation of businesses, this opportunity is for you!

The DNA of IBGraf Group

IBGraf Group's mission is to help economic players, whatever their specificities, to have the best business IT solutions offered by the best publishers, to enable them to manage and steer their activities with confidence.

Our strength is above all our team of united employees, focused on their mission, who determine and deploy the ideal computerized management solution for each unique case. Each of our missions is carried out in accordance with our values : Maturity & Vitality , Respect & Kindness , Business Expertise & Performance .

Your New Challenge :

As a Trainer, you'll be at the heart of the customer experience :

• Assist SMEs and trustees in implementing their accounting and management software (invoicing, CRM, etc.);
• Lead individual or group training sessions to share your expertise with clarity and empathy;
• Efficiently handle incoming technical phone requests via a ticketing system and provide remote troubleshooting to customers;
• Ensure the complete installation and configuration of new products, new versions, and / or additional modules from A to Z;
• Thoroughly analyze customer requests to configure the software as closely as possible to their objectives;
• Configure the software as closely as possible to the customer's objectives and / or report to the internal developers so that they can implement creative solutions;
• Act as an interface between the technical teams and the end-users, ensuring that business needs are well understood;
• Participate in the continuous improvement of educational content and support tools.

Your profile :

What we're looking for :

What We Offer :

A permanent contract with an attractive and evolving salary.

A stimulating work environment, far from monotonous, full of challenges to overcome.

A welcoming team and an environment conducive to professional development.

A healthy work-life balance, with ongoing training and opportunities for remote work.

Team-building activities to strengthen team spirit.

The offer : Company car

Fuel card / charging pass depending on the vehicle

Hybrid work (after 3 months)

Flextime (after 1 year)

Annual bonus based on team performance

Meal vouchers

Year-end bonus

Application process :

Interview with one of the two managers (Bruno or Matthieu) and the technical service provider contact (Arnaud)

Psychometric testing with our HR team

Informational interviews with 2 staff members, including one from the technic team (objective : to better understand the organization, get an inside look, and discuss practical topics)

Contract proposal and meeting with the two directors (Bruno and Matthieu)

Convinced?

Your future career starts here. Send us your application and join our team!