Halian - IT Support Technician

We are looking for a rigorous and customer-oriented IT Support Technician to join our team. You will be responsible for providing first-level support to end users, managing tickets via ServiceNow, and administering the Microsoft environment (Azure, M365, Intune). Key responsibilities Answering and handling user calls Ticket qualification and management via ServiceNow Dispatching tickets to the appropriate teams Level 1 support for end users Managing user accounts and groups in Active Directory and Exchange Managing shared mailboxes and distribution groups Handling onboarding and offboarding processes Providing support for video conferencing systems (Teams, Polycom, WebEx) Installing software, including business applications Creating and updating operational procedures Required technical skills Microsoft Azure / entra ID Identity and group management Knowledge of Azure resources and services Microsoft 365 Support and troubleshooting of Office 365 services Experience with SharePoint Online, Exchange Online, OneDrive for Business, Teams Microsoft Intune Mobile Device Management (MDM) Application deployment via Intune Experience with Autopilot and Microsoft monitoring / reporting tools General skills Strong troubleshooting and problem-solving abilities Excellent customer service and communication skills Ability to document procedures and contribute to the knowledge base Flexibility and adaptability in a dynamic environment Attention to detail and strong organizational skills