Victor Buck Services - Helpdesk Supervisor

As a Supervisor of the Helpdesk Team, you will Oversee the day-to-day operations of the team Train, coach and mentor the team members Ensure that customer requests and issues are handled in a timely and professional manner Develop new ways to improve the quality of service Coordinate with other departments within the organization to resolve customer issues Establish procedures to ensure that all customer issues are addressed efficiently, accurately, and consistently Maintain information about new technology developments that may affect the industry or company's operations To be successful in this role, you need 2-3 years' experience in a similar position A degree in Computer Science / Information Technology An outstanding customer service oriented mindset The ability to work in a fast-paced environment Developed prioritization and problem solving skills Strong written and verbal communication skills Be able to communicate technical information to users in a clear manner The ability to work well in a team Great time management skills Fluent written and spoken English and French Top reasons to work with us To take on challenging projects You like change ? So do we ! We evolve constantly. To join a great team ! Please be aware that in accordance with the law of July 23, 2016 we will ask the successful candidate to provide us with a criminal record before the contract's signature