Agent Data Quality CSC (m / f / n)

Department : Sales | Location : Esch-sur-Alzette | Contract : Permanent | Job Requisition N° 19865

Your tasks

• You provide support to CSC agents on quality issues and complex customer requests
• You share accurate, valid and complete data to internal interlocutors related to customer satisfaction, sales processes, MaCo process and other related topics
• You collaborate with the Business Process Expert and participate in data quality activities to exchange, share, communicate the made observations
• You ensure regular analysis of all exception cases (BPEM, Contract Management, Welcome Letter, Goodbye Letters, SEPA…) to be processed manually
• You detect and assist in the correction of erroneous data
• You propose process improvements based on your analysis
• You participate in improvement projects and test sessions (CRM, Digital onboarding, Customer portal, NEDP- and MaCo-platform etc.)
• You prepare internal reports concerning different kinds of data (reading estimates, invoice adjustments, energy metering and instalment adjustments, BPEM cases by department, PDOC cases, network costs)
• You meet service level targets to improve and harmonize the level of service provided to our customers
• You ensure compliance to communication procedures, guidelines, and policies
• You regularly report to the Team Leader Data Quality on achievements and blocking points, challenges, and issues

Your profile

What we offer

“Together we build the future of Luxembourg’s energy transition”

For external applications, a recent copy of the police record will be requested if you are invited for an interview.