Senior Program Manager

DESCRIPTION

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day.

To keep our operations network secure and assure operational continuity, we are looking for an experienced professional who wants to join our Reverse Logistics Solutions (ReLo Solutions) team as Senior Program Manager for Europe, Middle East, and Africa (EMEA).

In this key role, you will manage the ReLo Solutions team and be responsible for ensuring that your area of responsibility efficiently and effectively provides security services and asset protection (i.

e., lives, buildings, equipment, data, and professional property) through the design of physical infrastructure and processes across the EMEA Reverse Logistics environment.

Key job responsibilities

• Manage a team of program managers who support the Security and Loss Prevention team with developing, maintaining, and continuously improving risk-based security projects and programs specific to Reverse Logistics within EMEA
• Develop and implement comprehensive security projects and programs aligned with organizational goals
• Identify, assess, prioritize risks, and develop risk mitigation strategies
• Develop strategic goals as well as roadmaps and drive strategic initiatives
• Engage senior management from across EMEA to build a culture of security awareness, ensure a positive working relationship, understand opportunities to support, and share successful programs and lessons learned with global teams

A day in the life

As the Senior Program Manager of the ReLo Solutions team, you are responsible for a team of program managers who support the Security and Loss Prevention team with developing, maintaining, and continuously improving risk-based security projects and programs specific to Reverse Logistics within EMEA.

To achieve this goal, you will develop and implement comprehensive security projects and programs aligned with organizational goals.

You identify, assess, as well as prioritize risks and develop strategies to mitigate them. You will also ensure that all security projects and programs comply with relevant laws, regulations, and local standards and you provide ongoing training on security best practices for the personnel involved in your projects and programs.

As the function lead for the ReLo Solutions team, your work is both strategic and tactical : you develop strategic goals and roadmaps, drive strategic initiatives, and support the Senior Program Manager of the Program Implementation team with strategic decisions impacting the entire EMEA Security and Loss Prevention team, but you also manage the daily workload of your team.

You set your team's project and program management direction and you will be accountable for the ReLo Sollution's team performance.

Thus, you ensure that the team can effectively deploy resources to deliver projects and programs. You risk assess and prioritize incoming workload to ensure delivery meets service level agreements with internal customers and avoid adverse impact to the business.

You will use your knowledge and expertise to coach as well as manage your team and to remove blockers preventing them from achieving their goals and objectives.

You manage the planning of recruiting as well as frugal deployment of resources. Finally, you will engage senior management from across EMEA to build a culture of security awareness, ensure a positive working relationship, and understand opportunities to support.

About the team

Working in partnership with our stakeholders, Security and Loss Prevention secures the Amazon supply chain end-to-end and promotes security during business conversations.

Sitting within Security and Loss Prevention, the ReLo Solutions team does this by developing and implementing risk mitigation programs to prevent Security and Loss Prevention-related risks and vulnerabilities across the Reverse Logistics environment, meaning the flow of goods traveling in the opposite direction of typical fulfilment, as early as possible.

Continually assessing the programs and adjusting to support the ever-changing operational requirements, we deep dive root causes and embed standards and processes to improve productivity and prevent re-occurrence of incidents.

We also provide frameworks for standards to enable business units conduct their daily operational tasks whilst mitigating risks accordingly.

To reach this goal, we collect and consolidate information to evaluate existing as well as evolving modus operandi. Collaborating with additional Security and Loss Prevention support function teams, we assess the risk and develop programs to minimize potential impact.

We also provide strategic, tactical, and operational programs for customers' as well as stakeholders' business needs and priorities by working closely with EMEA business leaders, support functions, and other security functions in a global framework.

We are open to hiring candidates to work out of one of the following locations :

Luxembourg, LUX

BASIC QUALIFICATIONS

• A relevant degree or degree equivalent (e.g., business, project management, criminal justice, security management)
• Relevant experience in industry practice including leading project and programs to reduce risk within operational processes
• Relevant experience managing a team dispersed across a geographical area as well as development, hiring, and performance management
• Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment, particularly Excel (e.

g., pivot tables, formula creation)

Advanced proficiency in written and verbal English

PREFERRED QUALIFICATIONS

• A relevant advanced degree or degree equivalent (e.g., business, criminal justice, security management)
• Relevant industry certification (e.g., ASIS Certified Protection Professional (CPP), Diploma for Certified Security Management Professionals (CSMP))
• Project management certification (e.g., Project Management Professional (PMP), PRINCE2, Lean Six Sigma Black Belt)
• Relevant experience in project management and delivery
• Upper intermediate proficiency in a second European language

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https : / / www.

amazon.jobs / en / privacy page ) to know more about how we collect, use and transfer the personal data of our candidates.

APCT1 LU