Restaurant Head Waiter

Job Brief :

We are looking for a Head Waiter to lead our front-of-house team during busy service hours. In this key role, you will oversee table management, ensure exceptional service standards, and coordinate with both the kitchen and service staff. As a head waiter, you will be instrumental in maintaining an efficient workflow and creating an outstanding dining experience for our guests. If you are passionate about hospitality, detail-oriented, and thrive in a fast-paced environment, we would love to hear from you. Please submit your resume to apply.

Responsibilities :

• Deliver exceptional customer service : Act as the main point of contact for guests, resolving issues promptly and ensuring satisfaction.
• Manage reservations and seating : Coordinate table assignments, manage waitlists, and optimize dining room flow for smooth service.
• Supervise staff : Oversee and guide waitstaff in your section to ensure high performance and consistency.
• Ensure dining room readiness : Inspect tables, chairs, and linens for cleanliness and setup accuracy. Monitor and restock business supplies as needed.
• Monitor service quality : Train and mentor junior staff, ensuring adherence to service protocols and standards.
• Coordinate with kitchen staff : Communicate guest preferences and special requests to the kitchen effectively.
• Handle customer accounts : Accurately manage billing, payments, and record keeping.
• Maintain inventory : Ensure availability of table settings, cleaning supplies, and other service essentials.
• Enforce hygiene and safety standards : Oversee sanitation of dining and kitchen areas, ensuring compliance with health and safety regulations.
• Assist during service : When necessary, step in to take orders, serve food, or support the team to maintain smooth operations.
• Foster a positive team environment : Promote a collaborative and respectful workplace culture.

Requirements And Skills :

At Mansogroup, we are an equal opportunity employer committed to building a diverse and inclusive team. We believe that people of all races, religions, national origins, genders, and ages, should have an equal opportunity to apply for our open positions.