Policy Servicing Administration Manager

About Utmost International

Utmost International is a leading provider of insurance-based wealth solutions operating across the UK, Europe, Latin America, Asia, and the Middle East. Its' solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.

On a proforma basis at HY 2024, Utmost International manages £103.5bn of assets under administration on behalf of approximately 200,000 policyholders.

Your role - Are you ready for a challenge?

Your responsibilities will be as follows :

• PS and query management (helicopter view on PSA and queries : ongoing cases, incoming numbers / pending numbers / delays / bottle necks, quality of incoming and outgoing),
• Ensure timely processing of sensitive transactions (Initiation within 24h),
• Ensure timely processing of queries related to PS in general,
• Ensure proactive escalation to the Head of Department of any issues related to the above,
• Ex. : desired ad hoc help support / advice / projects to take forward,
• OPI management related to PSA,
• Procedure management related to PSA,
• Help team members grow, through 1-1s, yearly performance review, team meetings, training, involving them in managerial projects / tasks,
• Risk champion activities.

Your profile - Have you got what it takes to become our Policy Servicing Administration Manager?

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Utmost Luxembourg S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired.

Utmost Luxembourg S.A. is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently.

Our Recruitment Privacy Notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Background Checks. It also sets out how we use that information, how long we keep it for and other relevant information about your data. For full details please click here

Recruitment Privacy Statement

APCT1_LU