Telco Operations Engineer

Your mission : We are looking for a Junior Mobile & Fixed Telecom Operator to join our Operations team. In this role, you will support the day-to-day monitoring and operation of mobile, fixed, and TV networks, helping ensure service availability and quality. This position is ideal for a junior telecom professional or recent graduate who wants to build hands-on experience in telecom operations, network monitoring, and incident handling, while working closely with experienced engineers and NOC teams. Key Responsibilities Monitor mobile, fixed, and TV network infrastructures (Core, Access, Transmission) Perform basic operation and supervision of network elements under guidance Detect and report network alarms, incidents, and service degradations Provide first-line support and follow established operational procedures Perform basic troubleshooting and configuration tasks Escalate incidents to senior operators or engineering teams when required Support SLA monitoring and service continuity activities Update operational logs, reports, and documentation Work closely with NOC, Engineering, and Customer Support teams Participate in shift work and on-call rotations as required Assist in creating and maintaining operational documentation and procedures Ticket Handling & Incident Management Receive and register incidents and service requests in the ticketing system Categorize and prioritize tickets based on defined guidelines and SLAs Perform initial troubleshooting following standard procedures Escalate tickets that cannot be resolved at first level Keep tickets updated with clear and accurate information Ensure proper ticket closure and documentation Learn and apply incident management and escalation processes Your profile : Degree, technical diploma, or relevant training in Telecommunications Basic knowledge of mobile (2G / 3G / 4G / 5G) and / or fixed networks Basic understanding of : Mobile Core and Fixed Network concepts IP networking (TCP / IP, DNS, routing fundamentals) Familiarity with network monitoring or ticketing tools is a plus Willingness to learn and participate in on-call rotations Ability to stay calm and organized in incident situations Good communication and documentation skills Basic proficiency in English (additional languages are a plus) Nice to Have Internship or first ex...

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