Operational Director

The employee is engaged as Operational Director within the non-profit association LUkraine ASBL, without prejudice to future reassignment according to their professional and personal aptitudes and / or the needs of the employer.

The Operational Director is responsible for the overall coordination, implementation, and supervision of the association’s operational activities, ensuring that strategic objectives defined by the Board of Directors are efficiently translated into day-to-day actions.

The position includes defining, monitoring, and continuously improving key operational performance indicators (KPIs) to ensure transparency, efficiency, and measurable impact across all activities.

Key Responsibilities :

1. Operational Management

• Oversee daily operations of the association in Luxembourg and abroad.
• Ensure effective coordination among departments, projects, and volunteers.
• Supervise the operational team, assign responsibilities, and monitor performance.
• Develop and implement internal procedures to optimize workflow and accountability.
• Establish and maintain operational dashboards to track progress toward organizational goals.

2. Strategic Execution

3. Definition and Improvement of Operational KPIs

4. Financial and Administrative Oversight

5. Human Resources & Team Leadership

6. Project & Program Coordination

7. External Relations & Representation

8. Compliance & Risk Management

Skills & Competencies

Reporting & Evaluation

The Operational Director reports directly to the President and the Board of Directors.

Performance is evaluated based on :