Engineer Product SupportCargolux • Luxembourg, Luxembourg
Engineer Product Support
Cargolux • Luxembourg, Luxembourg
30+ days ago
Job descriptionMaster's degree in IT or a relevant / related field. 5 years of experience working in supporting application services and processes and / or experience working as a Product Owner. Support of aviation / flight operations applications will be considered as a strong asset. Experience in the airline industry, it’s processes and challenges will be considered as an advantage. Technology oriented with in depth understanding of functional support. Able to coordinate activity of the team and to align priorities and planning with technical team. Excellent problem-solving and analytical skills. Ability to educate technical and non-technical audiences on various topics. Effective verbal and written communication skills in English. Any other language (e.g. German, French) will be considered as an advantage.
Description
- Overseeing upgrades and maintenance of software applications related to our flight applications in order to streamline business processes.
- Providing software application support under the supervision of the Senior Engineer.
- Performing analysis on software application functionality and suggesting improvements.
- Documenting processes and monitoring application performance.
- Work closely with IT Integration, IT Operations and IT Architecture team on upgrade project and major release management.
- Establishing the root causes of application errors, and escalating serious concerns to management and providers.
- Be a business partner interface for functional evolution analysis, gathering requirements and follow up actions and timeline.
- Experience in supporting any of the following applications would be considered as an advantage : AIMS, Lido, Jeppesen.
ESSENTIAL REQUIREMENTS FOR THE POSITION
Coding experience would be considered as an advantage.
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Engineer Product Support • Luxembourg, Luxembourg
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