Service Delivery Manager (CDI)

Mitsubishi UFJ Investor Services and Banking (Luxembourg) S.A. (MIBL) is a Bank incorporated in Luxembourg and is fully owned by Mitsubishi UFJ Trust and Banking Corporation, member of the Mitsubishi UFJ Financial Group, one of the largest financial groups worldwide. MIBL provides a wide range of financial services to institutional investors including depositary, custody, fund administration and other banking-related services. MIBL now has an opening in IT Department for a : Service Delivery Manager (CDI) (Ref. : IT 11-2025) Your Responsibilities : Oversee Service Level negotiations and definitions with 3rd party vendors. Monitor, measure, and report vendors performance according to defined SLAs and KPIs. Liaise and track open issues with vendors / providers and internal IT regarding service quality. Provide assistance on overall IT relative issues like Budget / Steering Committee preparations and generic high-level reporting as necessary. BIA maintenance together with Risk department. Backup of Change Manager role. Your Profile : You possess experience of at least 3-5 years in a similar position. Very good knowledge of ITIL processes; ITIL certification is a plus. Experience in creating and analysing RFPs is considered an advantage. You are Fluent in English, written and spoken. You are responsive, organized, polite, dynamic, disciplined and have an eye for detail. You are confident in managing autonomously all tasks, able to prioritise when facing multiple requests. If you are interested in taking up this opportunity, please send your application letter with detailed curriculum vitae to : Mitsubishi UFJ Investor Services & Banking (Luxembourg) S.A. Attention : Human Resources Department 287-289, route d'Arlon L-1150 L...

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