Responsibilities
- Engage in data analysis, process evaluation, requirement clarification, documentation for developer guidance, and testing to support the delivery of Finance and / or Liquidity reports.
- Conduct business analyses and participate in functional testing to ensure quality andpliance.
As a Customer Journey Specialist in the client's Agile environment, you will work closely with other professionals to meet team goals, including :
Taking part in regular Scrum activities such as daily stand-ups, refinements, reviews, and retrospectives.Performing data analyses, conducting interviews, and utilizing measurement tools to enhance customer experiences, ensuring all improvements and solutions are data-driven.Streamlining processes to maximize value for both customers and the business.Developing the customer experience strategy, engaging with stakeholders, and establishing product / service, process, and channel policies in line with regulatory, risk, andpliance requirements.Maintaining a thorough understanding of products, services, and end-to-end customer processes, while continuously updating this knowledge.Gaining insights into customer experiences by tracking satisfaction, availability, costs / revenue, and process quality.Innovating new techniques, monitoring standards, and improving existing products and processes.Applying distribution knowledge to elevate current practices to market-leading standards.Required Skills andpetencies :
Strong knowledge of SQL.Experience in financial regulatory matters and / or liquidity reporting.Proven ability to manage a diverse set of stakeholders with various priorities.A curious mindset with the ability toprehend end-to-end product processes and stay informed about market trends, risks, and product insights.A customer-centric approach, capable of understanding needs, expectations, and requirements.Extensive understanding of banking processes and customer business, incorporating this expertise into daily tasks.Proactive in initiating improvements to products, processes, and channel policies, ensuring the implementation of innovative ideas.Supportive of an Agile work culture, emphasizing teamwork, trust, encouragement, and constructive feedback for continuous improvement.Focusing on strengths, given the diversity of activities within the role.Qualifications and Experience :
A Master's or Bachelor's degree,plemented by a minimum of 3 years of relevant experience.In-depth knowledge of the banking sector is essential.