Customer Service Representative (m / f)

Berlitz is a global leadership training and education company with a comprehensive portfolio for building communications skills development, global leadership training and customized dynamic solutions for cultural competency, available via multiple delivery platforms. Contact : Monsieur Patrick Depiesse Address : 89-93, Grand-Rue L-1661, Luxembourg Website : www.berlitz.lu Customer Service Representative (m / f) SUMMARY OF POSITION Assure maximum satisfaction of our internal and external customers by managing their expectations to achieve the objective of creating long-staying, loyal customers. Handle day-to-day Learning Centers operations and perform administrative functions. Support retention and acquisition sales functions. CORE RESPONSABILITIES Ensuring delivery by organizing the scheduling of lessons in the lesson planning system Provide customer support handling customer schedules, and cancellations Manage instructors availabilities in the planning system and communicate them their schedules Boosting and follow-up of lessons to ensure timely delivery Actively contribute to improve processes and strategic scheduling Handle incoming customer inquiries, calls and client conversations Maintain positive customer relations and ensure customer satisfaction Ensure optimal Language Center appearance External and internal customer service Enter and manage customer information in CRM systems and work with other colleagues from Customer Service BENELUX Order course materials and oversee the material inventory Support the Learning Cycle, related reports, and certificates Prepare for instructor payroll and monthly closing Support the sales team and the school director Carry out additional responsibilities to support the Language Center as assigned by local management Fluency in French (C1-C2) and...

TLNT1_LU