M365 Endpoint Administrator & Support for end-users (m / f / n)

M365 Endpoint Administrator & Support for end-users (m / f / n)

Department :   IT |  Location :  Luxembourg |  Contract :   Permanent |  Job Requisition : N°19298

Your tasks

• You act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
• You provide daily reporting activities to the IT Support Coordinator
• You daily support end-users in standard services (standard requests and incidents)
• You support resolution of any kind of support request
• You perform system monitoring to proactively identify operational issues and system management activities
• You act on production Servers / Environment in an analysed, controlled and risk aware manner
• You maintain information systems components efficiency according to defined procedures and service levels
• You support other Group IT entities on daily management of systems
• You help end-users in their use of standard services and applications
• You implement solutions for our business and our IT infrastructure
• You provide high quality support for any kind of incident
• You ensure all operational procedures, monitoring and support procedures are up-to-date and executed as required
• You guarantee an efficient incident management, meaning incident resolution under the SLA
• You will participate in the on-call 24 / 7 support of our critical infrastructure

Your profile

What we offer

For external applications, a recent copy of the police record might be requested if you are invited for an interview.