Halian - Client Service Officer

About the role

We are urgently seeking a Client Service Officer to join our Client Service team. This role acts as a key interface between our clients and our technology products, ensuring a smooth and professional experience throughout the entire client lifecycle—from onboarding and due diligence to ongoing support and service reviews.

This is a hybrid role requiring both strong client relationship skills and a solid understanding of financial technology products. The ideal candidate is comfortable navigating technical environments and translating complex concepts into clear, actionable insights for clients.

Key responsibilities

Serve as the primary point of contact for clients, ensuring high levels of satisfaction and engagement

Manage client onboarding, due diligence, and configuration of technology products

Conduct regular client service meetings and performance reviews

Translate client needs into technical requirements and coordinate with internal teams

Troubleshoot issues, analyze logs and stack traces, and support technical resolutions

Configure AI bots and assist with product customization when needed

Maintain accurate documentation and client records

Collaborate with cross-functional teams to improve client experience and product delivery

Required qualifications

Minimum 5 years of experience in Client Service, Account Management, or Customer Support in a technology-intensive environment, ideally within the financial sector

Strong understanding of fintech products and familiarity with Open Finance concepts

Ability to explain technical concepts to both technical and non-technical stakeholders

Excellent verbal and written communication skills; diplomatic and client-focused

Strong analytical and problem-solving skills with a proactive mindset

Comfortable working in a fast-paced, dynamic environment

Team-oriented but capable of working independently on client matters

Technical skills such as Python programming, log analysis, and Java stack trace reading are a strong asset

What we offer

A dynamic and innovative work environment

Opportunity to work with cutting-edge fintech solutions

Path to permanent employment

Collaborative and supportive team culture