Customer Service Officer

Customer Service Officer

Looking to kick-start your career in Customer Service? We’ve got the perfect opportunity for you! As part of the Customer Service department, you will play an important role in to how Advanzia interacts with our customers to support the complaint management team developing lean and efficient processes.

Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of

Luxembourg!

This opportunity is a full-time CDI contract.

About the job | Your responsibilities :

• Advise customers and act as the mediator between the customer and the bank; manage communication with customers, financial institutions and other banks
• Provide administrative support , including filing, back office processing for credit card operations, and prompt response to customer inquiries across multiple communication channels
• Maintain accurate customer data records
• Verify applicant information and determine eligibility for new account openings in accordance with KYC and AML requirements customer data records
• Work collaboratively across the team to ensure data accuracy
• Manage daily workflow through accurate reporting and processing of credit notes and transaction bookings
• Provide operational support related to credit card service
• Help ensure high-quality service delivery
• Follow-up on internal projects under supervision such as testing or brainstorming sessions

About you | Your background, skills and personality :

About Advanzia | The European digital bank :

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia .