Customer Success Manager (CSM) - French Speaking

Company Description : Valutico is a B2B FinTech company that operates an international valuation platform designed to empower financial service providers and valuation professionals with data-driven tools for more efficient analysis.

Experience : Mid-Level

Availability : Full-time

Job Function : Customer Success Manager

Location : Remote or Hybrid in Vienna

Salary : £30-45k Base + Commission

What are we looking for : An English and French speaking Customer Success Manager (CSM) for Europe to join our international team.

Responsibilities :

• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Collaborate, problem solve, and strategise upcoming client meetings with team members
• Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyse trends in C-Sat / NPS scores to identify areas of improvement
• Work with the sales and marketing team to collect customer references and develop case studies
• Develop and understand customer outcomes by communicating with customers, analyse customer health metrics, run NPS and gather other feedback via Intercom.
• Collaborate with the Product Team to alert them of customer issues or bugs, and note requests for platform development

Requirements

Benefits