TRANSACTION MANAGEMENT PERE
This position is accountable for providing high quality service through the management of day -to-day oversight activity within PCS Transfer Management team. The individual ensures a superior level of service is maintained at all times, shares knowledge of pending issues, promptly resolves where possible and escalates items where necessary to the line manager whilst providing all clients.
The incumbent will hold an administrator position within the Production Assurance team with overarching responsibility for oversight duties which consist in control and monitor the production of all tasks smart sourced to KL and ensure optimal client delivery and strict risk management.
Review of the weekly issue log in place with the team and mandatory participation into the weekly reviews with our Malaysian Team.
The incumbent will take in charge the Production Assurance Team work allocation and split the workload accordingly based on the experience. The incumbent will need to ensure all required trainings to the newjoiners in the team or refresher trainings are held and ensure that the competency is increasing within the Team. The incumbent will be in charge of the first vacation approval of the Production Assurance Team and ensure enough Team capacity prior second level validation of the Manager.
The incumbent will organize, motivate and challenge the Production Assurance Team and will need to act as an expert in the Oversight mandate.
Responsibilities :
Experience :
If you are interested, please contact us at or by phone at +352 20 61 04.
Administrator • Luxembourg, L, lu