IT Service Desk agent

lux-Airport - Société de l’Aéroport de Luxembourg SA

Your next professional destination

Working for lux-Airport

Do you know Luxembourg airport as a passenger?

Would you like to join our team?

lux-Airport is the company that operates Luxembourg's national airport.

Its main roles are :

Providing a safe, high-performance infrastructure for the air transport of passengers and goods

Developing the surrounding areas in terms of activities and facilities.

Our airport has over 120 direct destinations served by 16 airlines.

In 2024, it welcomed some 5.4 million passengers.

Moreover, by handling 830,468 tonnes of freight in 2024, Luxembourg Airport ranks among the top freight hubs in Europe.

lux-Airport currently employs over 390 people from a wide range of backgrounds and nationalities.

The smooth running of our company relies first and foremost on the passion and excellence of our staff.

To continue to meet our commitments and move forward with new projects, we are constantly on the lookout for new talent.

Why joining us?

Working for lux-Airport means working in an exciting and stimulating environment.

It also means adopting a mindset that is respectful, committed, conscientious, solutions-oriented and optimistic.

In fact, we believe that this approach is the most effective way of fostering personal fulfillment.

It also creates a working environment where individuals can develop their full potential and expertise.

This perfectly reflects our “Just Culture”.

Our job opportunity

Today, we are currently recruiting an IT Service Desk agent.

Your responsibilities

• Your daily tasks

Implementing, maintaining and troubleshooting computer systems

Receiving the requests, creating the tickets and addressing users requests via the ticketing system

Carrying out inventories

Providing equipment to users

Researching solutions

Following up with external customers

Responding to requests in case of operational or technical incidents

Participating in different IT projects (system, network or applications)

Writing technical procedures

Participating in inclusion initiatives (e.g. Hidden Disabilities Sunflower project, for people with invisible disabilities).

Participating in the integration of new employees

Participating in waste sorting and energy saving through responsible behavior

The required profile

Studies / training

Full cycle of higher education studies or equivalent (bac+2)

Experience

Successful experience of a minimum of two years

Skills and knowledge required

Mandatory :

Microsoft Office suite

Mandatory :

French : fluent spoken and written (C1 minimum)

English : operational level in the business (B2 minimum)

Priority management

Excellent organizational skills

Analytical skills

Good interpersonal skills

Teamwork and collaboration

Valid driving license B

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

Our offer

A compensation based on a salary scale, plus fringe benefits

A chance to work for an internationally-known and fast-growing Luxembourgish company

A professional opportunity in the field of aviation, a high-tech sector.

Note regarding the recruitment process

The whole application process is managed by Skeeled.

Our recruitment team will contact you in case your profile matches to our needs.

Thank you in advance for your understanding.