IT Infrastructure and Operations Engineer

About Utmost International Utmost International is a leading provider of insurance-based wealth solutions. Utmost international operates across the UK, Europe Latin America; Asia, and the Middle East. Its solutions are largely based on unit-linked insurance policies, serving the needs of affluent, high net worth (HNW), and ultra-high net worth (UHNW) individuals.#utmost On a proforma basis at HY 2024 following the acquisition of Lombard International Assurance Holdings Sarl, Utmost International would have managed £103bn of assets under administration on behalf of approximately 210,000 policyholders. Your role - Are you ready for a challenge? The IT Infrastructure and Operations Engineer is mission-driven : he has experience with a set of engineering practices for running safe and reliable production systems - design for operability and security, and working with a breadth of tools and approaches to solve a broad spectrum of problems. Your responsibilities will be as follows : Primary Accountability The IT Infrastructure and Operations has the responsibility of building, running and maintaining the platform on which Utmost Luxembourg is relying. This means a strong involvement in incidents / problem resolution. Incident response and resolution : when incidents occur, you are responsible for responding promptly, diagnosing the problem, debugging, and implementing appropriate solutions to minimize downtime and restore services; Collaboration with cross-functional teams : work closely with other teams, to understand their requirements, provide support, and ensure smooth operations of the whole platform; Documentation and knowledge sharing : maintaining accurate documentation of configurations, troubleshooting procedures, and best practices is crucial. You collaborate with colleagues to share insights and enhance the overall team knowledge; Incident post-mortems and continuous improvement : after resolving incidents, conduct post-mortem reviews to identify root causes, document findings, and suggest improvements to prevent similar incidents in the future. Actively participate in continuous improvement efforts to enhance system reliability and resilience; Security and compliance management : collaborate with security teams to ensure security controls and compliance requirements are met. Implement security measures, apply patches, and perform vulnerability assessments to protect against potential threats. Other Duties Infrastructure monitoring and alert management : monitor the infrastructure components, such as servers, virtual machines, network and security assets, containers, and cloud resources, to ensure their health and availability. Respond to alerts and take necessary actions to resolve issues promptly; Configuration management and automation : use configuration management systems or infrastructure-as-code to manage and automate the deployment and configuration of infrastructure resources. Maintain consistent configurations, track changes, and automate repetitive tasks; Capacity planning and resource optimization : analyse resource usage trends, forecast future demand, and plan accordingly. Optimize resource allocation, scale infrastructure, and recommend improvements to meet performance requirements; Disaster recovery : work on disaster recovery strategy and implement mechanisms to ensure data and service availability in case of disasters or failures. Conduct regular disaster recovery drills to validate recovery procedures and maintain readiness. Depending on experience, leading the development of a long-term technical strategy for our systems and infrastructure, with a focus on security and monitoring. Your profile - Have you got what it takes to become our IT Infrastructure and Operations Engineer? The goal is not to master every field or technologies but it is crucial to have a global understanding of all its layers. In particular, we appreciate if you have knowledge in any of the following : Technical skills VMWare Ecosystem (vCenter, ESXi, Inventory and VM management, VRealize operations) Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault) Knowledge of Openshift is a plus Windows Server Management (Exchange, File Servers, ADFS, etc...) Active directory management, DNS, DHCP, GPO... Linux Servers Management (Redhat satellite) Citrix ecosystem Storage (Traditional or Hyperconverged) and Backup systems (preferably CommVault) Network and Security (Switching, Routing, Firewalling, Load-Balancing, WAF...) Monitoring tools experience Job scheduling, Automation (OpCon) Proficiency in scripting languages such as PowerShell, Bash and / or Python would be an asset. Education and soft-skills Bachelor's or Master's degree in Computer Science, Engineering or a related subject, Proven work experience in engineering, or a similar role with a focus on reliability and scalability, Working in a dynamic and fast-paced environment and capable of adapting to shifting and evolving business priorities, Quick learner, with strong troubleshooting, debugging and analytical skills and enjoying technical challenges, Autonomous and solution oriented. You are eager to innovate and try new things, Team worker and able to communicate effectively with peers and other departments, Highly organized and can adjust priorities, while having great attention to detail, Strong team player with good time-management skills and great interpersonal and communication skills, Demonstrate leadership, a sense of ownership and pride in your performance and its impact on the company's success, Fluency in English. Any additional language, in particular French, is a key asset. We offer you Sitting at the crossroads of private banking, asset management and insurance, we operate in a well-established and fast-growing segment of the financial services industry. We offer a thriving and entrepreneurial work environment, with the opportunity to work across multiple geographies, learn valuable new skills, develop great expertise, and establish long-lasting relationships. It is an exciting opportunity to build a network of contacts across the organisation in a collaborative and diverse workplace. Our Luxembourg office is home to a diverse team of over 50 nationalities and we are always looking for exceptional talent to join our team. Because our people are our greatest assets, you will enjoy reward and recognition packages. We also offer you the possibility to shape your professional career in line with your own goals and the opportunity to work with the top talent in the industry. We are committed to extending equal employment opportunities to all individuals. Be a part of our community! #utmost As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to gender, colour, religion, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Given the sensitive nature of our business, industry sector and the role as described, the selected candidate is required to provide a criminal record (Bulletin n°3 for Luxembourgish residents). This excerpt will be kept by Lombard International Assurance S.A. in compliance with article 8-5 (2) of the law of 23 July 2016 and for no longer than one month from the conclusion of the employment contract; otherwise, it will be destroyed without any undue delay should the candidate not be hired. Should you be interested in pursuing this opportunity, please send your application in full confidence to Lombard International Assurance S.A, https : / / www.lombardinternational.com / en-US / Careers / Job-Board. Lombard International Assurance is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. Our Recruitment privacy notice is in line with GDPR and provides more information with regards to the types of data that we collect and hold on you as a job applicant, including for the performance of Bac...

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