DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP)

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for customers through alternate delivery options - Lockers, Counters and 3rd Party Pickup Points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

The DE / AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with internal and external partners – including last mile carriers, locker operators, technology, supply chain, and customer service. The DE / AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able to operated autonomously with minimal guidance, even in ambiguous and complex environments. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

The successful candidate will :

• Manage strategic relationships with internal and external partners
• Drive business development opportunities with existing and new 3rd party PARP networks.
• Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth
• Monitor performance of delivery partners and escalate issues as needed
• Identify and execute on opportunities for improving customer experience and reducing delivery cost through data analysis
• Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion
• Partner with global Operations Managers to innovate on behalf of the business and develop best practices
• Report on daily, weekly, monthly KPIs and projects to senior leadership and C-Level external stakeholders
• Define 3P PARP network and GTM strategy and participate in partner contract negotiations
• Promote and develop an environment which is receptive and adaptable to business change

Role could require travel up to 10% of the time.

Role can be based out of Luxembourg (LU) or Munich (DE).

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS