Account Manager

Jetfly Group is a leading European private aviation group headquartered in Luxembourg. With over 25 years of experience and more than 500 passionate professionals, we bring together specialized business units offering a complete aviation ecosystem, including fractional ownership, charter services, aircraft management, maintenance, and training. Based in Luxembourg, Jetfly Aviation is the fractional ownership arm of the Jetfly Group. We operate a fleet of 70 Pilatus aircraft (PC-12 and PC-24), along with the Cirrus SF50, combining Swiss precision and exceptional service to deliver a refined private flying experience, exclusively for over 450 co-owners across Europe. As Jetfly continues its significant growth, we are looking for a passionate and client-oriented Account Manager to strengthen our Client Service department. In this role, you will be part of a dynamic team dedicated to delivering an exceptional experience. The Account Manager ensures that every interaction with our co-owners reflects our commitment to excellence, acting as a trusted partner and supporting them throughout their journey with Jetfly. Responsibilities Develop and maintain long-term client relationships, acting as the primary point of contact before, during, and after flights. Provide personalized support, ensuring a seamless experience for clients at every stage of their journey. Coordinate with internal teams (operations, crew, ground services, catering, etc.) to ensure flawless execution of each flight. Identify and anticipate clients' specific needs and ensure they are addressed proactively. Manage unexpected situations and resolve issues efficiently to maintain client satisfaction. Oversee billing and invoicing processes with accuracy and transparency. Contribute to continuous improvement initiatives to enhance service quality and client experience. Profile Proven experience in account management, preferably in private aviation, luxury travel, or related customer service industries. Strong interpersonal and communication skills, with the ability to build trust and long-lasting client relationships. Excellent organizational and multitasking abilities; able to manage complex operations under pressure. Problem-solving mindset with flexibilit...

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