Senior Service Delivery Manager

Your mission :

The Senior Service Delivery Manager is responsible for supervising and coordinating activities in the execution of a services contract (or multiple contracts depending on the volume and complexity of the services provided).

Main responsibilities :

• Own and oversee client commitments
• Create and maintain the functional team
• Create and maintain the client relationship
• Control contract operational financial performance

Areas of Responsibility and Activities :

Own and oversee client commitments

Incident Management & Requests Management

Effective handling of tickets within defined service levels

Compliant usage of Problem / Change Management

Data quality of the Configuration Management database

Create and maintain the functional team

Create and maintain the client relationship

Control contract operational financial performance

Your profile :

Technical Knowledge / Skills

(MS Excel-Word-PowerPoint, Visio, ...)

Soft Skills

APCT1_LU