NTT DATA - Process Manager Compliancy

Job Description : Process Manager - Infrastructure & Security Project (European Institution). As part of a strategic project for a European institution, we are looking for an experienced Process Manager to support the definition, implementation, and optimization of IT processes in an environment focused on

• infrastructure and information systems security. This role is key to ensuring operational consistency, compliance, and efficiency, in alignment with ITIL best practices. Key Responsibilities Process design & documentation : Design, formalize, and maintain clear and structured operational processes aligned with ITIL v3 and ITIL v4 frameworks. Collaborate with technical and functional teams to incorporate project-specific requirements. Produce accessible and well-structured documentation (procedures, workflows, user guides). Deployment & support : Lead the rollout of processes across operational teams. Conduct training sessions and awareness workshops to ensure process adoption. Monitor implementation phases and provide methodological support. Continuous improvement : Regularly assess the effectiveness of existing processes (KPIs, internal audits). Identify areas for improvement and propose actionable plans. Stay up to date with ITIL framework evolutions and regulatory requirements. Compliance & quality : Ensure all processes comply with internal policies, security standards, and institutional requirements. Participate in quality audits and contribute to operational compliance efforts. Coordination & reporting : Coordinate with cross-functional teams (infrastructure, security, compliance, support). Provide regular reporting on process performance and improvement initiatives. Promote a culture of operational excellence and continuous improvement. Profile & qualifications Degree in Computer Science, Information Systems Management, or equivalent. ITIL v3 and / or ITIL v4 certification is mandatory. Proven experience in process management within IT environments, ideally in institutional or regulated contexts. Solid understanding of IT infrastructure and information systems security. Proficiency in process modeling tools (Visio, Lucidchart, BPMN, etc.). Strong analytical, communication, and coordination skills. Professional English required (minimum B2 level). Key competencies : Attention to detail and structured thinking Cross-functional leadership Analytical and synthesis skills Results-oriented and improvement-driven Ability to work in multicultural and institutional environments Our offer Location : 100% Remote Possible (with monthly on-site presence) Department : Operations / Compliance Job Type : Full-Time - Long-Term Assignment End Client : European Institution Travel Requirement : On-site presence required
• once per month for a minimum of 3 days