IT Service Management Trainee

IT SERVICE MANAGEMENT TRAINEE

Looking to kick-start your career in IT?

Dive in and get hands-on experience in the world of payments and credit cards, working for an unconventional digital bank in the heart of Luxembourg!

As an IT Service Management Trainee, you’ll be part of our IT Service Desk team, supporting users, solving technical issues, and getting a first look at how enterprise-level IT really works. You’ll collaborate with experienced professionals across the IT department and contribute to projects that keep our business running smoothly.

This opportunity is a full-time internship of up to 6 months . A student visa or authorisation to work in Luxembourg is required. Please apply in English, including your CV, motivation letter , and your availability (start and end date).

ABOUT THE JOB | Your responsibilities

• Get hands-on experience – Support our IT Service Desk by assisting colleagues with IT-related issues, both remotely and on-site.
• Keep things running – Help manage incidents and service requests, register and track tickets, and make sure users get the support they need.
• Collaborate & learn – Work closely with IT teams across the bank and contribute to ongoing projects from our IT roadmap.
• Take ownership – Get involved in User Administration process and help review or improve procedures to make our Service Desk even better.

ABOUT YOU | Your background, skills and personality

ABOUT ADVANZIA | The European digital bank

Advanzia Bank’s mission

is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success.

We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development. Our zero-carbon Emerald building is designed to support employee health and wellbeing with various health programmes and after-work sports & social events available to all members of # TeamAdvanzia .