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ServiceNow Process Analyst - CDI

Nomura Bank (Luxembourg) S.A.Hesperange, Hesperange, LU

30+ days ago

Job description

The IT Support department is responsible for ensuring business applications run smoothly and efficiently across the organization. They handle user issues, troubleshoot software problems, implement updates and enhancements, and provide technical assistance to employees using business applications.

The team also monitors application performance, coordinates with vendors for support, and helps maintain documentation for the different software systems in use. They serve as a bridge between end-users and complex business applications, helping to maximize productivity and minimize disruption to business operations.

In order to support our team, we are looking for a ServiceNow Process Analyst .

In this role, you will play a crucial role in designing, implementing, and maintaining the ServiceNow platform to meet the organization's business needs.

Your main tasks will be to :

Design and optimize ITIL processes in the ServiceNow platform
Design, develop, test, and implement solutions for the ServiceNow platforms including Service Portal
Design and develop dashboards, workflows and other items in the ServiceNow platform
Support and train users (IT / non IT) on the platform
Act as the backup of the CMDB manager, ensuring the implementation and maintenance of the CMDB
Provide technical expertise and support for ServiceNow platform-related issues.
Create and maintain documentation, procedures and processes for ITIL services

Job requirements :

Studies in Information Technology

Extensive working experience with ITIL Platform, ideally ServiceNow

Propose innovation in the usage of ServiceNow within the bank, develop new features, coordinates the regular maintenance

Knowledge of VMWare, Linux and Microsoft Windows Server environments is an advantage

Knowledge of technical investigation is an asset

Ability to create, maintain and follow the procedures related to the ITIL platform.

Be familiar with IT system management (access policies, updates requirement, monitoring)

Previous experience in a financial institution would be an asset

Excellent knowledge of English (oral and written) – French considered as an advantage

Ability to work in team and participate to the out-of-office hour support on-call program

Good communication and organisation skills and initiative taker

Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)

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Analyst • Hesperange, Hesperange, LU