Head of Transfer Agency & KYC

Generali Group (“the Group“) is a major player in the global insurance industry – a strategic and highly important sector for the growth, development and welfare of modern societies. Over almost 200 years, the Group is present in more than 50 countries, with 470 companies and nearly 80,000 employees. The Group aims to become the standard bearer and industry leader in the European retail insurance market, building on our existing base of 50 million retail clients, out of an overall total of 72 million.

Generali Investments Luxembourg S.A. serves Generali Group and Third-Party Clients as Management Company (“ManCo”) since 2014. The ManCo offers complete management company services, covering all Luxembourg fund structures and a wide range of asset classes. It fine-tunes the fund structuring considering the specificities of the Investment Manager, of the targeted investments and of the targeted investors. The ManCo manages Alternative investment Funds (AIFs 28 - €16.8bn) and UCITS funds (UCITS 16 - €40 bn).

The newly formed Transfer Agent department will act as the main point of contact between investors and the fund as well as managing relationships with local and foreign Transfer Agents and Agents. The department will be responsible for overseeing, monitoring and controlling the register of shareholders or unitholders, dealing activity (subscriptions, redemptions, etc.), and transfers, and ensuring investor servicing is compliant with regulatory standards in addition to KYC activities and first controls. As oversight and coordination of TA and KYC activity will be centralized into this department, we are seeking a strategic and experienced Head of Transfer Agency to lead and evolve our TA operations.

The ideal candidate will bring deep expertise in Transfer Agency services, a proven track record in establishing and managing support centers outside Luxembourg, and strong capabilities in designing and implementing target operating models. A key focus will be the internalization of KYC activities and the development of scalable, efficient service delivery frameworks.

Key Responsibilities :

Operational Leadership and Execution

• Heading up the centralized TA department, responsible for the oversight of TA Operations, KYC-Onboarding, TA AML, Shareholder service, Distribution / Retrocession, etc.
• Oversee the daily operations of the delegated Transfer Agencies, ensuring timely and accurate processing of investor transactions, capital calls, distributions, payments, investor inquiries, etc. and management of Distribution partners
• Management of the company’s KYC and onboarding processes
• Manage and mentor a team of TA professionals, fostering a culture of accountability, service excellence, and continuous improvement.
• Ensure compliance with regulatory requirements and internal policies across all jurisdictions.

Strategic & Transformational Leadership

Stakeholder Engagement

Key Requirements

Preferred Qualifications

Below is a non-exhaustive list of TA Operational activities :

Soft Skills

As part of GIL pre-hire background screening process, we apply a risk-based approach to determine the requirement of carrying out such checks on candidates, including criminal record checks. By applying for this job, you are consenting to GIL completing background checks including criminal record checks if deemed necessary.

Applications to be sent to GIL_careers@generali-invest.lu