ANALYST IT SERVICE MANAGEMENT

Task Responsibilities :

As a Service Management Analyst, you will play a pivotal role in ensuring the efficiency, effectiveness, and quality of our service delivery processes (mainly using CDSM framework). You will be responsible for analyzing, designing, implementing, and maintaining service management processes and systems to support our organization's objectives. This role requires a blend of technical expertise, analytical skills, and strong communication abilities to collaborate with various teams and stakeholders.

The major responsibilities include but are not limited to :

• Design and document IT service management workflows, procedures, and policies to enhance service delivery efficiency.
• Collaborate with IT and business stakeholders to gather requirements, follow regulation evolutions and define new service management processes.
• Evaluate existing service management processes to identify areas for improvement and automation.
• Provide ongoing administration, maintenance, and support for service management tools in use (ServiceNow, Remedy Jira Service Management).
• Implement and configure service management software solutions according to business requirements.
• Analyze service performance data to identify trends, areas for improvement, and opportunities for optimization.
• Participate in IT related projects under the supervision of the manager or project manager.

Essential Requirements For The Position :

Working Conditions :